Customer Care

Homeowner Resources

• Warranty

  Prior to handing over your keys, you can rest assured that a complete inspection has been completed on your home. After handing over the keys, we follow up with a three-month check in and one-year walkthrough to make sure your home is exceeding your expectations.

• Virtuo

  Our free move-in concierge service, Virtuo, makes your move as easy as possible. We know moving can be stressful and that’s why every single GableCraft homeowner is automatically enrolled in our smooth move program, giving you complimentary access to must-have move-in services. From finding you the best movers to assisting with transferring utilities, our partnership with Virtuo ensures every possession day is a great one.

• Maintenance

  We have experienced unusual weather conditions recently with the amount of snowfall in combination with high winds. This weather event may have resulted in snow entering attic spaces through roof vents in some homes.  We know this situation can be stressful. Here are the maintenance measures we encourage you to take as soon as possible to mitigate damage:

  1. Inspection of attic for any accumulation of snow/moisture and prompt removal of any snow accumulation

  2. Drying out attic space using a dehumidifier

  GableCraft Homes uses industry standard roof vents for the local climate and installs them in accordance with manufacturer recommendations. The New Home Warranty Program does not provide coverage if vents have not been installed in accordance with manufacturer guidelines. Please review the Homeowner Care Maintenance Manual.

  Download Manual