Customer Care

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Taking Care of You and Your Home

At Gablecraft Homes, your experience extends far beyond your possession date. You become part of our family of owners and we ensure you’re treated right, from your build to after you move in.

Customer Care

Our talented team is here to help if you have any inquiries, concerns or issues that arise.

For after-hours emergencies (evenings and weekends) requiring immediate attention, please call our on-call service.

Homeowner Resources

  • Warranty
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    Prior to handing over your keys, you can rest assured that a complete inspection has been completed on your home. After handing over the keys, we follow up with a three-month check in and one-year walkthrough to make sure your home is exceeding your expectations.

  • Virtuo
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    Our free move-in concierge service, Virtuo, makes your move as easy as possible. We know moving can be stressful and that’s why every single-family and rowhome homeowner is automatically enrolled in our smooth move program, giving you complimentary access to must-have move-in services. From finding you the best movers to assisting with transferring utilities, our partnership with Virtuo ensures every possession day is a great one.

  • Maintenance
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    Make sure to follow the seasonal maintenance guidelines set out in the New Home Warranty manual. This will keep your new home operating as efficiently as possible.

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