Customer Care

Taking care of you and your home

At Gablecraft Homes, your homebuying experience extends far beyond your possession date. You become part of our family of owners, and we ensure you’re treated right. Our talented team is here to help if you have any inquiries, concerns or issues that arise during your build or after you move in.

Customer Care: 250-893-7884 | email us

For after-hours emergencies (evenings and weekends), requiring immediate attention, please call our on-call service 1-866-544-9866

Homeowner Resources



Prior to handing over your keys, you can rest assured that a complete inspection has been completed on your home. After handing over the keys we follow up with a 3-month check in and 1-year walkthrough to make sure your home is exceeding your expectations.


Virtuo is a free move-in concierge service that makes your move as easy as possible. We know moving can be stressful and that’s why every single GableCraft homeowner is automatically enrolled in our smooth move program to give you complimentary access to must-have move-in services. From finding you the best movers, to assisting with transferring utilities, our partnership with Virtuo ensures every possession day is a great one.


We have experienced unusual weather conditions recently with the amount of snowfall and combination with high winds. This weather event may have resulted in snow entering attic spaces through roof vents in some homes.  We know how this situation can be stressful. Here are the maintenance measures that we encourage you to take as soon as possible to mitigate damage.

  1. Inspection of attic for any accumulation of snow/moisture and prompt removal of any snow accumulation
  2. Drying out attic space using a dehumidifier

GableCraft Homes uses industry standard roof vents for the local climate and installs them in accordance with manufacturer recommendations. The New Home Warranty Program does not provide coverage if vents have been installed in accordance with manufacturer guidelines. Please review the Homeowner Care Maintenance Manual.