Customer Care

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Taking Care of You and Your Home

At GableCraft Homes, your homebuying experience extends far beyond your possession date. You become part of our family of owners and we ensure you’re treated right, from your build to after you move in.

Customer Care

Our talented team is here to help if you have any inquiries, concerns or issues that arise.

For after-hours emergencies (evenings and weekends) requiring immediate attention, please call our on-call service.

Homeowner Resources

  • Warranty
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    Prior to handing over your keys, you can rest assured that a complete inspection has been completed on your home. After handing over the keys, we follow up with a three-month check in and one-year walkthrough to make sure your home is exceeding your expectations.

  • Virtuo
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    Our free move-in concierge service, Virtuo, makes your move as easy as possible. We know moving can be stressful and that’s why every single GableCraft homeowner is automatically enrolled in our smooth move program, giving you complimentary access to must-have move-in services. From finding you the best movers to assisting with transferring utilities, our partnership with Virtuo ensures every possession day is a great one.

  • Maintenance
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    We have experienced unusual weather conditions recently with the amount of snowfall in combination with high winds. This weather event may have resulted in snow entering attic spaces through roof vents in some homes.  We know this situation can be stressful. Here are the maintenance measures we encourage you to take as soon as possible to mitigate damage:

    1. Inspection of attic for any accumulation of snow/moisture and prompt removal of any snow accumulation

    2. Drying out attic space using a dehumidifier

    GableCraft Homes uses industry standard roof vents for the local climate and installs them in accordance with manufacturer recommendations. The New Home Warranty Program does not provide coverage if vents have not been installed in accordance with manufacturer guidelines. Please review the Homeowner Care Maintenance Manual.

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Single-Family TownHomes